SAP Business Communications Management software offers organisations the possibility to execute “communication-enabled” business processes. This means that, in combination with SAP CRM, this software integrates multi-channel communication in all contact processes (customer/citizen/employee).

SAP Business Communications Management offers you a software switch that, for the benefit of communication, connects the PABX with your network so that the right employees, regardless their work place, are able to choose from various communication channels to enter in contact with the customer/citizen/employee.

SAP Business Communications Management enables you to manage your resources regardless the roles and locations that exist within your organisation. This way, you can make the best use of the knowledge available within your organisation and offer your customers an immaculate and customer-oriented reaction through all the available communication channels such as telephone, chat, e-mail and Web contacts. New processes and teams can be set up with the right people, knowledge and technology so that customers, citizens and employees can be contacted both effectively and efficiently and at lower costs.